Support Services
In our role as a SAP support provider, TAMS provides a high quality, consistent and high value support service. TAMS SAP support covers the full spectrum of SAP functions, adjusts for peaks and troughs in demand, and goes beyond problem solving to enhance the smooth running of your entire business. We are committed to lowering the total cost of ownership for your SAP system.
We Offer:
- High quality, complete SAP system support
- Unrivalled flexibility and SAP knowledge transfer
- Reliability and consistency of service delivery
- A seamless transition from your current support provider to TAMS
- Value for money
- Peace of mind
The Complete SAP Support Package
TAMS offers a complete range of support covering Basis and technical support, ABAP development, and all functional application areas. As well as addressing functionality issues as they arise, we undertake regular Basis tasks to prevent unnecessary downtime, predict system growth requirements and keep your SAP environments in peak condition.
Our support service can be delivered either on-site or remotely. Whatever your SAP support requirements are, we have a solution; whether you require additional support for your internal SAP team or first line support for your SAP users, right through to defining your SAP strategy roadmap.
Flexibility
At TAMS we do not require you to sign up for a support agreement for a set number of support hours per month. You only pay us for the actual work we do for you. You do not have to keep track of the days you have used each month. You do not have to worry about trying to use up days of unused support hours you have paid for. We give you the flexibility to control your support costs by enabling you to pay as you use.
Consistency & Reliability
All our support staff are based in Australia. We have highly skilled and experienced consultants with strong business backgrounds ready to resolve your support issues. This means issues are resolved quickly and effectively. TAMS has an excellent staff retention rate, which helps us build and maintain effective client relationships. Our consultants get to know you and your system so that we are able to offer the highest quality service.
We realise that switching support service partner can be a daunting prospect. When we take on your system support, we spend time finding out about your company and evaluating your SAP system in order to make the transition as smooth as possible and minimise business disruption.
SAP Knowledge Transfer
By working alongside TAMS SAP support specialists, your own staff will gain knowledge and expertise, increasing their value and ROI. Our aim is to make your team self sufficient and make our support team virtually redundant. This will reduce the total cost of ownership for your SAP system.
Process
Clients report problems to TAMS via our web portal where all problems are logged in our central support database. Problems are prioritised and addressed in order of criticality and hours worked against each problem are recorded in the support database. Monthly reports provide a full problem resolution audit trail and regular reviews are held to assess satisfaction levels and plan for future requirements.
Service Levels
Our contract includes a Service Level Agreement which specifies response times for different priorities of calls. TAMS fix problems according to your Service Level Agreement - you know exactly what to expect and we will deliver. Responsive and approachable, we communicate effectively with your staff and keep you updated regularly with the progress on all support activities.
Contact Us
Please contact us so we can provide your organisation with the support you want, when you need it most.
delivering quality in everything we do